New Client FAQ
Welcome to Serene Balance Massage! We understand that starting with a new therapist can bring up questions. This FAQ is designed to provide you with the information you need to feel comfortable, prepared, and confident before your first massage session.
Frequently asked questions
Here you'll find answers to common questions new clients often have. Our goal is to make your experience seamless and deeply relaxing from the moment you book your appointment.
What happens during a massage session?
Upon entering the room, I will step out to provide you with privacy to. Please disrobe; any items left on will need to be worked around, which can disrupt the flow of the session. During the massage, I will undrape each limb individually as I work on it, keeping the rest of your body respectfully covered. You are always welcome to speak up during the session to communicate any discomfort, such as pressure levels or other concerns.
What happens during a prenatal Massage?
Prenatal massage is performed in a supported side-lying position. Pillows and bolsters are used to support your head, belly, hips, and legs so that you can remain comfortable throughout the session. Please speak up at any time if you need to change position, adjust the pressure, or add or remove support.
Do I need approval from my healthcare provider?
Yes, before scheduling your prenatal massage, please speak with your prenatal healthcare provider and confirm that massage is appropriate for you at this stage of your pregnancy. Most clients will complete a prenatal intake an consent form before their first appointment.
If you have pregnancy complications, medical restrictions, recent procedures, and any other concerns, I may require written medical clearance before providing massage.
What information will make me feel comfortable and prepared for my first visit?
Clients feel most comfortable when they have a clear understanding of their experience. We provide information on:
Please provide a clean, quit area with enough room for the massage table and space for me to move safely around it. A clear path from the entrance to the setup area is also appreciated.
Access to nearby parking and a place to wash my hands is helpful. Your do not need to provide linens, massage equipment, or lotion.
Are there specific policies or tips for a smooth experience?
Booking & Attendance Policies: Clear boundaries help prevent misunderstandings and support my practice as a solo practitioner.
Cancellation Policy: To respect the time of both therapist and clients on my waitlist, I require 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice will incur a fee of [50-100] % of the service cost.
Arrival Time: I encourage clients to arrive 5-10 minutes early. This allows time for transitioning into your session, not just for paperwork.
Late Arrival: Late arrivals will still end at the scheduled time to ensure the next client is not delayed, and the full-service fee will apply.
Hydration: Remember that just as a forest needs rain, your body thrives on hydration. Staying hydrated is beneficial before and after your massage.